Thank you for choosing goldsenik.com. We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with your purchase or the product, please refer to the Refund Policy below for our return and refund policy.

1. Refund Eligibility
You may submit a refund request within 14 days of receiving your product.
The product must be unused and include all original packaging and tags. We do not accept refunds for damaged, defaced, or used products.

2. Refund Request Procedure
Please submit a refund request through the customer service contact form on our website or email us and provide the following information:
Order Number
Product Name and Quantity
Reason for Refund
Product Condition (Unused, Damaged, etc.)

3. Returning Products
Once your refund request is approved, you must ship the product back to the address we specify. Please use tracked shipping to ensure the product arrives safely during shipment.
Return shipping is the customer’s responsibility unless the product is defective or incorrect.

4. Refund Processing
Once we receive the returned product and confirm that it is eligible for a refund, we will process the refund within 2 business days. Refunds will be issued via your original payment method. The processing time depends on your payment platform and bank.
5. Special Circumstances
If the item you received is defective or does not match your order, please contact us within 48 hours of receipt. We will provide a replacement or refund, free of charge.
We want every customer to be satisfied with our products. If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for your understanding and support!